Job Description

• Work with infrastructure and cloud teams to maintain LAN/WAN/Wireless network, telephony, server, and application infrastructure ensuring the adherence to standard IT Service Management (ITSM) processes including incident management, change management, and problem management
• Working under general direction, assists in the planning, design and implementation of voice and data IP networks ensuring alignment to industry best practices
• Maintain an advanced awareness of the latest technologies and trends in the LAN/WAN/Wireless and Voice networking field and recommending new technologies for possible business application
• Implement general infrastructure best practices as defined by global standards documentation
• Identifies, diagnoses, and resolves network problems in a timely manner
• Support system monitoring tools and processes to allow proactive maintenance and support of the network.
• Regularly monitor system & network capacities and implement capacity planning methods and processes.
• Configures switches, routers and other network appliances when needed
• Create, maintain, and update comprehensive documentation for systems, networks, standards, standard operating procedures, and disaster recovery plans
• Provide escalation to service desk and network operations center for complex incidents and problems
• Research and recommend innovative and automated approaches for tasks
• Interact, negotiate, and manage third party vendors for both operate and maintain activities as well as project work where required

Support highly available global infrastructure by participating in an on-call rotation

Skills

• In depth knowledge of networking and related hardware
• Proven, advanced knowledge of SD-WAN, Firewalls, TCP/IP networking, routing (BGP, OSFP), DNS, DHCP and VoIP
• Hands-on practical experience with Cisco SD-WAN and Fortinet Firewalls is a must
• Knowledge of Microsoft Server Systems including Active Directory, DNS, DHCP
• Direct, hands-on experience supporting complex LAN/WAN, Wireless and Voice networks including the use of standard troubleshooting tools such as iPerf and Wireshark
• Experience with cloud-based networking (Microsoft Azure)
• Expert problem-solving skills
• Experience with standard project management methodologies
• Good verbal and written communication skills including the ability to communicate effectively with customers and internal staff
• Advanced skills in Visio and PowerPoint with the ability to create and maintain complex documentation
• 5 years relevant experience in computer networking, infrastructure, and support
• Cisco Certified Network Professional (CCNP) or equivalent experience
• Familiarity with ITIL framework

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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