Responsible for building and running IT services

Analyzing IT system incidents and problems, inefficiencies and weaknesses.

Training staff to use the new IT system

Business partnering for key users & process teams

Contribution to incident management and problem management

Process management and governance for IT Service Operations

Management of incidents, problems, access, events and request fulfillment

Account for and streamline operational services across business processes by driving continuous improvement (integration)

Monitor external partners at operational level

Responsible for crisis coping

Service Level Fulfillment (operated by design)

Functional knowledge:

Professional in Integration Services (- Seeburger BIS, - CBS world cloud, - SAP grc, nfe, - ATEB COFIDI, - Future 3), - SAP PI/PO, - SAP iDoc Interface - technical intefaces (TRfc, AS2, OFTP2, ENX, Http/Https, S-FTP, SOAP, Rest, JSON, VAN, P2P), - SAP LE, - SAP SD, - SAP FI ).

Basic in Office productivity Software ( -MS Office / O365 Suite : Excel, Word, PowerPoint, Visio, Outlook), Asset & License Management Metrics, Infrastructure Systems (Endpoint Management, Network & Communication, Server, Storage & Cloud computing, Identity, Management, Collaboration Solutions).

Business process knowledge:
Professional in EDI supported processes (- Integration processes, - EDI guidelines/concepts)

Basic in sourcing processes (-NPM /direct material, -SRM processes, -Supplier RFQ, - Supplier Management, -Order fulfillment); production processes (-daily scheduling of production, - material resource planning (MRP), - machine/prod. Maintenance); logistics processes (-handling unit, -operational logistics, - customs, - complaint management logistics, - in-/outbound logistics, - warehouse logistics, - packaging/delivery)

- Basic Automotive process (Just in time/Just in Sequence, Supply Chain, Delivery Order, Advanced Shipping, Invoicing)

Professional in ERP Systems (- SAP ABAP, - C#, - JAVA, Perl, - SQL Script, - API, - Structured Data Formats (VDA 49xx, Edifact, ANSI X.12),

- Unstructured Data Formats (XML, CSV)

Basic in Infrastructure Systems (Endpoint Management, Network & Communication, Server, Storage & Cloud computing, Identity Management, Collaboration Solutions), Office productivity Software ( -MS Office / O365 Suite : Excel, Word, PowerPoint, Visio, Outlook), Asset & License Management Metrics (- Microsoft, SAP, HFM, PDM Systems)