Customer Success Team Leader – SaaS

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  • Tipo de empleo

    Permanente

  • Lugar

    Distrito Federal

  • Sector

    Technology

  • Industria

    Tecnología y servicios de Internet

  • Salario

    Salario competitivo
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SAAS | Customer Sucess | Software as a Service | Technology | Tecnología | Gerente de Cuentas | Client Manager

Customer Success Team Leader – SaaS Growth & Retention

Location: México- Remote
Are you a Customer Success Leader passionate about driving SaaS adoption, retention, and team performance? Join us as a Customer Success Team Leader and lead a dynamic team of Customer Success Managers (CSMs) to deliver world-class experiences and accelerate customer growth.

Key Responsibilities

  • Lead & Coach: Mentor CSMs through regular check-ins, account health reviews, and strategic planning.
  • Customer Retention & Expansion: Drive initiatives to improve renewals, reduce churn, and increase Net Revenue Retention (NRR).
  • Process Optimization: Standardize playbooks and tools for scalable customer success operations.
  • Data-Driven Decisions: Monitor KPIs (renewals, churn, NRR, engagement, satisfaction) and implement strategies for improvement.
  • Cross-Functional Collaboration: Escalate critical issues and work with internal teams to resolve risks.
  • Continuous Enablement: Provide training on product updates, best practices, and industry trends.

What We’re Looking For

  • 5+ years in Customer Success, Account Management, or related roles.
  • 2+ years in leadership or management.
  • Strong knowledge of SaaS metrics (churn, retention, NRR, ARR, adoption).
  • Proven experience in SaaS environments; experience with AI-driven automation or Virtual Assistant solutions is a plus.
  • Excellent communication, strategic thinking, and relationship-building skills.
  • Bachelor’s degree in Compañía, Marketing, or related field (Master’s preferred).
  • Advanced English proficiency (required).
  • Flexible mindset and openness to change

Why You’ll Love This Role
  • Be at the forefront of Customer Success strategy in a fast-growing SaaS company.
Work with cutting-edge AI and automation
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