Tu nueva compañía

A world leader in the manufacture of specialty polymers and additives for industrial coatings, composites and other applications. With more than 75 years of experience, presence in 35 countries and a workforce of more than 4,000 employees, this company stands out for its commitment to innovation, sustainability and proximity to its customers.

Tu nuevo cargo

• Takes care of customers & their orders, enquires and complaints in a consistent, fast, friendly and communicative manner in accordance to the needs of the customer.
• Receipt of customer orders (Fax/e-mail / phone) and order entry in respective
  ERP System (SAP / AX)
• Follow up on customer orders, and independent negotiations with customers
  concerning order details (delivery date, quantity, partial deliveries)
• Catching hold of customer complaints, finding and establishing solutions once a complaint is Customer Service related
• Pursues timely communication, shipment, and documentation through assertive and cooperative communication with sales/BU, other order fulfillment functions, credit, and PSRA.
• Ensures coordination with all areas of the Supply Chain and internal/external customers.
• Handling of consignment stocks incl. VMI (Vendor Managed Inventory)

Que necesitas para ser exitoso

• 2+ years Experience in customer service/customer care or other relevant customer-facing roles as advantage
• Strong Customer Focus
• Good knowledge of
  Standard Office Software.
• Good level of English, and Spanish, language.
• Resourceful with a good sense of initiative.
• Bachelor’s Degree.

Que recibirás a cambio

Competitive salary and superior benefits (family major medical insurance, 3.5% Savings Fund, Global Bonus Plan and Meal Coupons monthly).

Que necesitas hacer ahora

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